
Yesterday, a historic ruling in the European Court of Justice will allow you to claim compensation for long flight delays. This means that you will now be able to claim up to £488 in compensation for flight delays of three hours or more.
What are the Conditions
To qualify for flight delay compensation, you will have to meet four conditions. Firstly, and most obviously, your flight will have to have arrived at its destination three hours or more than its scheduled time. Secondly, the claim that you are making cannot date back further than 17 February 2005. Thirdly, the flight must have departed from an EU airport, or you must be on an EU-based airline when the airline departs from or arrives at an EU airport. Finally, the delay must be deemed to be the fault of the airline and not that of passengers, other airlines, the airport etc.
Compensation Prices
Whilst the price of compensation can go as high as £488, this is only for the worst delays. For shorter hold ups, there are differing price brackets depending on your specific situation.
If your flight length is up to 1500km and your arrival delay was three hours or more, you can claim compensation of £204.
If your flight length is between 1500km-3500km and your arrival delay was three hours or more, you can claim compensation of £326.
If your flight length is 3500km or more and your arrival delay was three hours to four hours long, you can claim compensation of £244.
If your flight length is 3500km or more and your arrival delay was four hours or more, you can claim compensation of £488.
Flights Delayed By Five Hours or More
If your flight is cancelled, or delayed by five hours or more, you are entitled to claim back the cost of your ticket/re-routing, means and sometimes even accommodation. You will also be entitled to the £488 top bracket compensation package, although if you choose the refund option, this will not be available to you.
How to Claim
To claim your compensation, you will need to contact the airline that you travelled with. To do this, you can either check on its website to see if they have their own specific compensation page, or alternatively, you can call a customer service help line. When making this claim, you will have to prove that it is valid, so make sure to send them all of your paper evidence.
Valid Evidence
Airlines will accept your ticket, boarding pass, e-ticket or itinerary from your travel agency as acceptable proof. So that you don’t lose them, make sure when you book your holiday to put all of your paper travel documents in a safe place and to save all e-mails received into a folder in your account. If you can’t find these, it’s a good idea to tell them as much of the travel information that you can remember and hope the airline will be understanding. Giving as much evidence as possible is the best and most reliable way to make a successful compensation claim.