Volcanic Ash Cloud – Customer InformationPosted by Ian |
The ash from the eruption of Grimsvotn in Iceland may be about to impact the UK travel industry.
A spokesman for the Met Office, which runs Europe’s Volcanic Ash Advisory Centre, said ‘This is a very different situation to last April. The weather is much more changeable and there is a lot more uncertainty. There’s no risk of the ash moving across the UK in the next day or so.
“But there is a possibility that we’ll see some volcanic ash towards the end of the week.”
Last year, when Eyjafjallajokull erupted, while other companies in the travel industry were charging exorbitant amounts of money to cancel or amend travellers bookings, we did everything we could to make sure that our customers were not penalised for travelling at that time.
We spoke directly with every car park to ascertain their policies for customers and did our utmost to make sure that we had a fair system in place for helping customers.
Every customer was offered a full refund or a credit to their account – even in cases where the car park concerned declined the customer any recompense or assistance.
We even offered FREE and then half price cancellation cover for a long period to reassure customers that we are always on their side.
This year, should the same situation emerge we will have everything in place to make sure we make any disruption to your travel as painless as possible – at least as far as your airport parking is concerned.
Every customer will be offered a credit on their account so that the value of their booking can be used against future bookings. We are also offering discounted cancellation cover until further notice so that for just 99p you can ensure that you will not be charged anything for amending your booking at any time.
We will keep you up to date on how things develop here on our blog. Should you have any urgent enquiries please don’t hesitate to get in touch with our customer support team.





