Archive for the ‘Customer Advice’ Category

SkyParkSecure attains a near perfect score on ReSellerRatings.com


Posted by ken

Resellerratings.com is an up and coming price comparison site which focuses heavily on User submitted information and reviews to gain its information. The Wall Street Journal said it was “How holiday shoppers can beat web scams…”

Skypark Steve

SkyParkSecure are always looking out for new ways of improving and building upon their existing levels of service and finding impartial honest user reviews on their service, as it’s not always easy to find reliable sources for comments and ratings from actual users. As such the discovery of the resellerratings.com website has come as a pleasant piece of news for the staff at SkyParkSecure.

The resellerratings.com website has recently been updated with a number of reviews and ratings from highly satisfied customers of the SkyParkSecure services. As a result of these positive user ratings their newly generated site rating is at an impressive 9.17 out of a potential maximum of 10, which has been generated over just 6 months.

Every user rating for SkyParkSecure has been 4 out of 5 or above and the majority of them have been a full 5 out of 5 stars (at time of writing 17th of April). User reviews have also so far been exceptionally positive in their opinions of SkyParkSecure’s level of service.

One customer said “Excellent value, we have used this service before and will use it again every time we need airport parking!”

Another stated “very quick and efficient I always book at this car park!”

With SkyPark’s constantly improving and increasingly strong levels of customer service it’s no surprise that their overall rating is exceptionally high and over looking at customer reviews it’s safe to assume it will only get higher.

Dean Tomlinson

SkyparkSecure offer the cheapest long-stay meet and greet service at Stansted


Posted by Dean Tomlinson

Skyparksecure are always looking to see how we can give our Stansted airport parking customers the best value for money.

In January 2012 over 50% of our Stansted customers booked an 8 day stay or longer, so we’ve made sure that our long stay customers have the best available deals. We have made our Stansted Alpha Meet & Greet car park the cheapest available airport parking service for those wanting to stay for 8 days or more. You can book today for an 8 day stay starting from the 25th of April 2012 for an amazing £47.00 (that’s only £5.88 per day). We have manually searched the same date and time range on our competitor’s websites and have yet to find a better price for a like for like Meet & Greet service.

So next time you need airport parking at Stansted Airport for 8 days or longer remember, Skypark Steve has got you covered.

Dean Tomlinson

What is official on-airport parking?


Posted by Dean Tomlinson

When you are looking for the smoothest airport parking experience possible, nothing beats a high quality on-airport parking service. These car parks are often run by the airport themselves and require very little time and effort on your part. Because they are often within walking distance of the terminal, they offer a convenient and stress free departure and arrival experience.

What is on-airport parking & what are its advantages?

On airport car parks often come with three main choices; short stay, medium stay and long stay, although with many of the UK airports having such high traveller numbers you can often find several variations of each and even business specific car parks.
Almost all official on-airport car parks allow you to park your car personally as well as a “take your car keys with you” option. Offering a wide range of security features, most official on-airport car parks include security barriers, security cameras, regular patrols and even sophisticated ANPR cameras.

How does it stack up on price?

The prices are also very competitive when you compare them to the level of service provided. Skyparksecure.com offer on-airport parking at major airports in the UK including Manchester, Liverpool, Doncaster, East Midlands and Birmingham. As with all airport parking services, prices can vary depending on length of stay. Below is the cheapest price currently on offer at skyparksecure.com for Manchester Airport & Liverpool Airport:

Manchester Airport Parking – Same price
On Airport Service – £27.99 for an 8 day stay (£3.50 per day)
Park & Ride Service – £28.00 for an 8 day stay (£3.50 per day)

Liverpool (John Lennon) Airport – Only £4.49 extra (£0.56 per day)
On Airport Service – £28.99 for an 8 day stay (£3.62 per day)
Park & Ride Service – £24.50 for an 8 day stay (£3.06 per day)

Prices are based in an 8 day stay starting on the 25th April 2011.

So the next time you’re looking for airport parking remember, it’s well worth taking the time to check out the on-airport parking options available before you make your final choice.

Dean Tomlinson

Get the family holiday off to a smooth start this summer


Posted by Dean Tomlinson

If you’re travelling with a young family during the summer holidays, here are some useful tips to help you get your holiday off to a good start.

Take the stress out of the family holiday this summer

Book a Meet & Greet Airport Parking Service

The thrill of a bus transfer might be perfect for entertaining a younger child, but when you add the challenge of juggling luggage, older siblings and car seats on and off the bus, things can get a bit hectic. With a Meet & Greet parking service, all those potential stresses disappear. You simply have to drive your car, luggage and indeed, children to the airport terminal and hand over the keys to the Meet & Greet chauffeur who is there waiting for you. Once your car is unloaded, you just take your family to the check-in desk, safe in the knowledge that your car is in good hands. Then, on your return a chauffeur will be there to meet you at the terminal with your car warmed up and ready to get you on your way with no delay.

This type of parking service used to be exclusively used by business travellers; however given the convenience it can offer, this is fast becoming the popular choice for the family. With prices currently ranging from as little as £4.75 per day at some UK airports, this is the best choice when you’re looking to get your family holiday off to a flying start.

Book an Airport hotel for the night before you travel

If you have an early morning flight booked, it might be easier to avoid the rush hour traffic and book yourself a family room at an airport hotel the evening before your flight. This will allow you to wake up fully refreshed within walking distance of the airport terminal with plenty of time to prepare for your trip. Some hotel stays come complete with use of facilities such as swimming pool and gym, however check before you book to avoid disappointment.

Consider an airport lounge for your family

Like Meet & Greet parking, the airport lounge service was once considered to be the exclusive choice of the business traveller. Today, many airport lounges are much more welcoming towards families, with some of Gatwick’s airport lounges providing a games room complete with games consoles, pool tables and a soft play area for younger children.

Follow these top tips and make getting to and from your next family holiday an utterly stress free experience.

Dean Tomlinson

Pre-booking parking for summer can save you more money than you think


Posted by Dean Tomlinson

Pre-booking your airport parking has always been important but at this time of year it’s more important than ever.

Save more on Airport Parking by booking in March rather than waiting until July

Save more on Airport Parking by booking in March rather than waiting until July

By booking in advance, not only can you save up to 60% on the price of turning up at the airport, but you have peace of mind in knowing your parking space has been reserved and you are all set for your trip.

But is there more to it?

As you may already know, airport car parks always look to increase their prices during the peak months of the summer especially June, July and August. This has been an industry standard for many years, and in 2012 this shows no signs of changing. Knowing that prices are set to start increasing with some car parks raising their rates as soon as April, now is the best time to save some pennies by pre-booking parking at the airport.

SkyparkSecure constantly check all parking prices and have detailed information on how much our customers paid during 2011.

Let’s take Manchester airport as an example; the average a Manchester Airport customer paid to pre-book their parking during March 2011 was £33.02, that’s a cost of £3.79 per day. Compare that to July of 2011, where the average cost of pre-booking parking at Manchester had gone up to £44.09, increasing the average per day price to £4.47.
In short, if the customer had booked their airport parking in March rather than waiting until July they would have saved approximately £11.09 (27%). Unlike other parking companies, these figures are representative of what the customer actually paid and not the saving on the gate price.

With similar rises across all the UK’s main airports recorded last year, a trend that is set to continue during 2012, now really is the best time to book your airport parking.

Notes to editors:

All of the above data is based on actual booking numbers and costs paid by customers of skyparksecure.com during March and July 2011 for Manchester Airport. All prices shown are averages and exact prices vary depending on length of stay.

Did you know that SkyparkSecure now offer Airport Hotels, Lounges and Transfers?


Posted by ken

Airport Lounge from SkyparkSecure

Airport Hotels with Parking are the perfect stress free way to start your trip. We have fantastic prices for on-airport hotels and also hotels with parking close by that offer a free shuttle service to your terminal. An airport hotel the night before your flight not only gets round the problem of traffic congestion but can provide leisure, dining and entertainment prior to your trip.
We have top class hotels available at all major airports along with our popular undercover option that guarantees a great price in a top quality hotel.

SkyparkSecure is also offering customers a full range of airport lounge services. With over 150 VIP lounges worldwide at over 110 airports, including 22 in the UK you can add an extra touch of luxury to your next trip. The lounge pass is becoming the de-rigour way of combating the stress of holiday travel and with prices starting from around £15, it’s easy to see why.
Airport Lounges provide a variety of services that focus on comfort and customer service often including comfortable recliners, complimentary refreshments, newspapers and even gym facilities.

In addition to airport hotels and lounges, we are now offering customers a full range of airport transfer services. Transfers are available across the globe in over 70 countries, operating through over 450 gateways.
The airport transfers service which launched in July this year, has added to an already impressive range of travel extras available on the website. These include airport parking, airport hotels and airport lounges.
The transfer service is becoming very popular with travellers pre-booking onward trips to their resort or destination at the same time as arranging airport parking and hotels. Travel can be stressful and anything which reduces that stress (such as a chauffeur transfer on arrival) is growing in popularity.

Customers can obtain an instant quote and book online at the SkyparkSecure homepage http://www.skyparksecure.com

Dean Tomlinson

SkyparkSecure checks ensure we only deal with the best


Posted by Dean Tomlinson

Brian Pearson, director of MIA Secure Parking, was successfully prosecuted for illegally parking customer’s cars at Manchester, just 12 months after he was flagged by SkyparkSecure’s parking “spot checks” and removed from our website.

Mr Pearson, Director of MIA Secure Parking, was prosecuted for charging premium rates to keep cars at a high security compound, then illegally storing them at an airport short stay for practically nothing. He was spared jail after the judge heard he admitted his crimes and that no cars were broken into or damaged, and was ordered to carry out 250 hours’ unpaid work in the community.  (see more)

Throughout the year, our Directors regularly visit every car park that we supply in what we call a parking “spot check” to ensure that we only offer the very best airport parking services to our customers. Last year we discovered that MIA was operating a less than exemplary service and as a result we stopped offering their products on our website.

SkyparkSecure – Keeping you safe from the industry cowboys

Elliot

Trouble in Paradise – Egypt Crisis Update


Posted by Elliot

Due to the troubles in Egypt, some clients are unsure of their rights or whether they should travel, the information below is for any of those people affected by these problems.

What should I do if I have booked for Egypt (or affected areas)?

Most tour operators are currently cancelling all immediate bookings for areas from Cairo (all four governorates, including Giza), Alexandria, Luxor or Suez. Please check with the Foreign Office’s website for further information of affected areas. http://www.fco.gov.uk/en/travel-and-living-abroad/travel-advice-by-country/middle-east-north-africa/egypt

I haven’t booked yet, but was thinking of visiting the pyramids in the summer, should I book?

At present the pyramid access has been closed off by the army, and the FCO (Foreign Office) have stated that unless your trip is essential all potential clients should hold off making any new bookings until further notice.

I’ve booked for Sharm El Sheikh for half term should I cancel my booking?

Tour operators in the area are reporting that the Red Sea resorts that include both Sharm El Sheikh and Hurghada are currently safe from the troubles, with both areas hundreds of miles from Cairo.

I am currently in Egypt what should I do?

All clients currently visiting the affected areas should follow the link http://www.fco.gov.uk/en/travel-and-living-abroad/travel-advice-by-country/middle-east-north-africa/egypt for information on how to exit the country safely or contact the British Embassy directly on 002 02 2791 6000 (Cairo) or 00 44 207 008 0000 (London)

I’ve booked airport parking with Skyparksecure, where do I stand?

Clients who contact us at least 72 hours prior to their arrival will receive a partial refund (minus £10.00) or a credit for the full parking price

… 24 hours with cancellation cover the client will receive a full refund of the parking fees.

Those clients, who parked but found their flights cancelled due to the above problems, please contact us via email (info@skyparksecure.com) with your reference number and notification of cancellation by your tour operator and we will see what we are able to do for you.

Elliot

The Big Freeze – 02 December 2010 UPDATE


Posted by Elliot

Gatwick Airport is reportedly closed for all flights until early Friday Morning.

Flights from the following Airports have been suspended until further notice, passengers have been advised NOT to travel to the Airport, but contact their airline for further information -

  • Edinburgh
  • Southampton
  • Durham Valley Tees
  • Robin Hood (Doncaster)
  • London City
  • Humberside International
  • Lands End

Please also be aware that there are disruptions to all flights for the following Airports, and passengers will need to be aware and check with their airline before travelling  -

  • Newcastle International
  • Aberdeen
  • Leeds Bradford
  • Heathrow

Domestic and some European flights to and from the below Airports may also be affected, and passengers should contact their airline prior to departure –

  • Belfast
  • Bristol
  • Blackpool
  • Dundee
  • Glasgow
  • Liverpool
  • Manchester
  • Luton
  • Stansted

Due to the severity of the weather on most UK roads, we advise our clients to take extra care should you decide to travel.  Any further information we receive regarding the Airports will be posted as soon as possible.

Dean Tomlinson

The Big Freeze – Winter Weather Update


Posted by Dean Tomlinson

Late last night due to severe weather both Edinburgh & Gatwick Airports have been forced to close until further notice.

According the BBC news, motorists have been urged to avoid the M25 around the London area, and only travel if it is urgent.

For those of you who are travelling within the next few days please ensure that you take plenty of food, water and warm clothes with you for the trip, and make sure your mobile phone is charged.  Please also check out the following link for all the road and flight information before planning your route http://www.bbc.co.uk/travelnews/

If your flight has been affected by the weather and you are unsure how you stand, please don’t hesitate to contact our team by either email info@skyparksecure.com or by telephone 0845 4599 250